Keeping my Luno account secure

How do I keep my Luno account secure?
Luno will keep your cryptocurrency safe but only you can protect your wallet from being accessed by intruders. If your sign-in details are stolen and used...
Thu, 4 Feb, 2021 at 12:24 PM
How do I secure my Luno account if I suspect it’s been compromised?
If you suspect that someone got unauthorised access to your Luno account, or if you’ve fallen victim to fraud - and you still have access to your Luno accou...
Wed, 10 Feb, 2021 at 3:52 PM
I think my account has been compromised. What should I do?
Helping you keep your account secure is extremely important to us, so if you suspect that somebody else has accessed your Luno account, we’ve rounded up s...
Mon, 22 Feb, 2021 at 9:41 AM
How do I lock my Luno account?
If you suspect that someone gained unauthorised access to your Luno account (that you’ve been hacked or fallen victim to fraud), you can temporarily suspe...
Wed, 12 May, 2021 at 7:52 AM
How do I protect myself against phishing?
The short answer What is phishing? Phishing is a type of social engineering attack, where attackers attempt to get sensitive information - such as a ...
Thu, 4 Feb, 2021 at 1:00 PM
Protect your wallet by disabling the option to send cryptocurrency
A large number of our customers do not send cryptocurrency on a daily basis, and prefer to store cryptocurrency in their Luno wallet. In light of this appro...
Thu, 4 Feb, 2021 at 1:10 PM
What is authorisation and how does it work?
As an added security measure, you need to authorise actions on your Luno account that are considered high risk. These actions include: Enabling the op...
Thu, 4 Feb, 2021 at 1:23 PM
How do I trust my devices?
What is a trusted device? A trusted device is one that you’ve specifically trusted to receive push notifications for your security and transaction author...
Thu, 4 Feb, 2021 at 1:28 PM
What is a “high risk” address and why can’t I send funds to one?
While Luno makes it easy to buy, store and send cryptocurrencies, it also makes it safe. This is why we use software from an industry-leading blockchain m...
Thu, 4 Feb, 2021 at 1:31 PM