Personal accounts

How do I verify my identity with Luno?
Luno helps customers with a bank account in our supported countries to buy and sell cryptocurrencies. You can upgrade your account securely using Luno on A...
Mon, 24 Aug, 2020 at 9:52 AM
Why does Luno need to verify my identity?
Luno is committed to maintaining the highest standards of Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance - to prevent the abuse of Luno...
Fri, 7 Aug, 2020 at 4:07 PM
Proof of identity - accepted documents
You may be required to submit proof of identity documentation to upgrade your Luno wallet. You should submit a clear, colour photo or scan of one of the fol...
Wed, 19 Aug, 2020 at 10:29 AM
Proof of residential address - accepted documents
A recent proof of residential address document should clearly show the following: Full name (matching your identity document), and Residential address...
Thu, 3 Sep, 2020 at 3:05 PM
I'm a foreign resident, not a local citizen. Can I still open a Luno account?
You most certainly can! If you’re a foreign resident in one of our supported countries, you can open a Luno account and verify your identity there. Here&#x...
Wed, 16 Sep, 2020 at 8:36 AM
I have a Luno account, but I’ve moved countries and want to change currencies. What now?
If your Luno account is verified in one country, but you’ve moved to another - and want to start using the local currency wallet in your new country - there...
Mon, 7 Sep, 2020 at 8:11 AM
I'm using Luno in Nigeria. Why does Luno require my BVN / bank verification number?
The Bank Verification Number (BVN) was introduced by banks in Nigeria to help protect customers from identity theft and fraud. Luno ties in with this system...
Wed, 22 Jul, 2020 at 2:19 PM
I’m using Luno in Nigeria. Where do I find my NIN/ BVN number?
Your National Identification Number (NIN) is administered by the National Identity Management Commission (NIMC). You’ll need to provide us with your NIN num...
Fri, 7 Aug, 2020 at 4:11 PM