For our South African customers that request express withdrawals to a supported bank - there are two factors that come into play that determine the fee that you’ll pay, as well as how fast your withdrawal takes to reflect in your bank account. These are:
Who you bank with
And when you request the withdrawal
Not sure how to request an express withdrawal? No problem. Find out how to here.
Here’s how it works
The fee you’ll pay depends on whether your bank is an RTC (real-time clearing) participant.
The following banks are currently RTC participants:
ABSA, African Bank, AlBaraka Bank, Bidvest Bank, Capitec Bank, Discovery Bank, Finbond, First National Bank, Investec Bank, Nedbank, SASFIN and Standard Chartered.
All South African supported banks not listed above are not RTC participants.
The express withdrawal fee to RTC participant banks is ZAR 20.00 and the fee for all other supported banks is ZAR 80.00.
How long the withdrawal takes
From Mondays to Fridays (except on public holidays), if you request an express withdrawal during Luno’s withdrawal processing times, your withdrawal will take about 15 minutes to reflect in your bank account. Those processing times are:
|Withdrawal processing times||Withdrawal processing days|
|08:00 to 15:45||Mondays to Fridays (except on public holidays)|
Withdrawals to Standard Bank accounts will always reflect in about 15 minutes from 8:00 to 17:45, Mondays to Saturdays - so there’s no need to request an express withdrawal. In fact, the option won’t be available to you. The reason for this is that Luno also banks with Standard Bank, which means that when you request a withdrawal, there’s no inter-bank processing needed.
If you request an express withdrawal outside of Luno’s withdrawal processing times, your withdrawal request will be processed as soon as processing times open again.
Let’s use an example: You request an express withdrawal at 11:15 on a Saturday. It’s outside of Luno’s withdrawal processing times, so it will only be processed at 08:00 the following Monday. It will then reflect in your bank account in about 15 minutes at around 08:15.
It's possible that express withdrawals could be slightly delayed due to internal processes at the bank, which is unfortunately outside of our control.