We’re delighted to offer an express withdrawal option for our customers in South Africa. Depending on who you bank with, when you withdraw funds from your ZAR wallet, it can take up to 2 business days to reflect in your bank account.

With express withdrawal, you can speed up the process, allowing your funds to reflect near-instantly in your bank account during Luno’s withdrawal processing hours. More specifically, in about 15 minutes.

Here’s how

  1. From the Wallets screen, select your local currency wallet

  2. Select WITHDRAW

  3. Enter the amount you’d like to withdraw

  4. Select the fee check box, and then NEXT

  5. Add an optional reference note if you want to and select NEXT

  6. On the confirmation screen, select CONFIRM

  7. And lastly, enter your Luno PIN to finalise your express withdrawal


Tip:

You’ll need to have your bank account linked in order to request a withdrawal. Not sure how to do that? Find out how to here.


Note:

If you withdraw funds to a Standard Bank account, it will always reflect in about 15 minutes from 8:00 to 17:45, Mondays to Saturdays - so there’s no need to request an express withdrawal. In fact, the option won’t be available to you. The reason for this is that Luno also banks with Standard Bank, which means that when you request a withdrawal, there’s no inter-bank processing needed.


Frequently asked questions

Which banks are supported?

All South African banks, except for TymeBank and Postbank, are supported with express withdrawals.

Will I be charged a withdrawal fee?

Yes. The fee you’ll pay depends on whether your bank is an RTC (real-time clearing) participant.

The following banks are currently RTC participants:
ABSA, African Bank, AlBaraka Bank, Bidvest Bank, Capitec Bank, Discovery Bank, Finbond, First National Bank, Investec Bank, Nedbank, SASFIN and Standard Chartered.


Note:

All South African supported banks not listed above are not RTC participants.


The express withdrawal fee to RTC participant banks is ZAR 20.00 and the fee for all other supported banks is ZAR 80.00.

When will my withdrawal reflect in my bank account?

From Mondays to Fridays (except on public holidays), if you request an express withdrawal during Luno’s withdrawal processing times, your withdrawal will take about 15 minutes to reflect in your bank account. Those processing times are:

Withdrawal processing timesWithdrawal processing days
08:00 to 15:45Mondays to Fridays (except on public holidays)


If you request an express withdrawal outside of Luno’s withdrawal processing times, your withdrawal request will be processed as soon as processing times open again.

Let’s use an example: You request an express withdrawal at 11:15 on a Saturday. It’s outside of Luno’s withdrawal processing times, so it will only be processed at 08:00 the following Monday. It will then reflect in your bank account in about 15 minutes at around 08:15.

Are there any withdrawal limits?

There is, yes. The maximum amount you can withdraw is ZAR 5 million per withdrawal.