Updating the password on your Luno account is easy to do by following a few simple steps.


Here's how

  1. Sign in to your Luno account with your email address and password, as well as your two-factor authentication (2FA) code if you have 2FA enabled

  2. Select Profile from the menu, and then Security

  3. Select Password

  4. You’ll be prompted to enter your current password, as well as choose a new password. Once done, select NEXT

  5. If you’re using the mobile APP, you’ll be prompted to enter your 4-digit PIN

  6. If you’re using a web browser and have 2FA enabled, you’ll be prompted to enter your 2FA code

Mission success! You’ve now successfully updated your password.


Note:

Remember that your new password must contain more than 8 characters, at least 1 symbol & number, and at least 1 uppercase letter.


I’ve forgotten my password. What now?

If you’ve forgotten your Luno account password, you can use account recovery to change your password. To access account recovery:

If you’re still signed in on the mobile app

  1. Select Profile from the menu, and then Security

  2. Select Password

  3. When prompted to enter your password, select FORGOT PASSWORD

  4. You’ll be taken to Account recovery so that you can change your password

If you’re not signed in

  1. Sign in to Luno with your email address

  2. When prompted to enter your password, select FORGOT PASSWORD

  3. You’ll be taken to Account recovery so that you can change your password


Note:

You’ll need access to your primary email and mobile number or 2FA authentication app.


Tip:

Want to know how to update your other personal details? No problem! Find out how to update your mobile number here and how to update your email address there.