If you suspect that someone got unauthorised access to your Luno account, or if you’ve fallen victim to fraud - and you still have access to your Luno account - we’d strongly suggest that you secure your account in a few easy steps.
Step 1: Navigate to Profile, and then Security
Select Send cryptocurrency, and disable it by selecting DISABLE SEND
Select Password, and then change your password to a new one
Select Devices, then review and remove any devices you don’t recognise
Select API keys, then review and remove any API keys you don’t recognise
Step 2: Go to Profile on the web, and then select Settings
Select Email, then review and remove any you don’t recognise. Also, make sure your email is set to ‘primary’
On Mobile number, make sure that your number is correct. If it isn’t, change it on the web by selecting the three vertical dots to the right, and then Change
Step 3: Secure your email account (like Gmail), just in case it's been compromised
Change the password on your email account
Make sure that there are no email forwarding rules set up that you don't recognise
Find out how to disable email forwarding on Gmail here.
Step 4: Change the password of your Google, Facebook and Apple accounts if you use social login
Step 5: Set up two-factor authentication (2FA) on your account if you haven't already done so
Find out how to set up 2FA on your account here.
I don’t have access to my account. What now?
If you don’t have access to your account anymore, or if you received a sign-in notification email when you haven’t signed in, we’d suggest that you lock your account. You’ll find a lock your account link in notification emails from Luno. Once you’ve locked your account, you won’t have access to it for seven days.
Find out more about locking your account here.