If you suspect that someone got unauthorised access to your Luno account, or if you’ve fallen victim to fraud - and you still have access to your Luno account - we’d strongly suggest that you secure your account in a few easy steps.


Here's how

Step 1: Navigate to Profile, and then Security


Step 2: Go to Profile on the web, and then select Settings

  • Select Email, then review and remove any you don’t recognise. Also, make sure your email is set to ‘primary’

  • On Mobile number, make sure that your number is correct. If it isn’t, change it on the web by selecting the three vertical dots to the right, and then Change


Step 3: Secure your email account (like Gmail), just in case it's been compromised

  • Change the password on your email account

  • Make sure that there are no email forwarding rules set up that you don't recognise


Tip:

Find out how to disable email forwarding on Gmail here.


Step 4: Change the password of your Google, Facebook and Apple accounts if you use social login


Step 5: Set up two-factor authentication (2FA) on your account if you haven't already done so


Tip:

Find out how to set up 2FA on your account here.


I don’t have access to my account. What now?

If you don’t have access to your account anymore, or if you received a sign-in notification email when you haven’t signed in, we’d suggest that you lock your account. You’ll find a lock your account link in notification emails from Luno. Once you’ve locked your account, you won’t have access to it for seven days.


Tip:

Find out more about locking your account here.