Updating the email address linked to your Luno account is easy to do by following a few simple steps.


Note:

You can only update your email address on the web, not on the Luno mobile app.


Here's how

Change your email address

  1. Sign in at www.luno.com with your email address and password, as well as your two-factor authentication (2FA) code if you have 2FA enabled

  2. Select Profile from the menu and scroll down to Settings

  3. Select Email from the options

  4. On the Your emails screen, select + Add email

  5. Enter your new email address and select NEXT


Authorise and finalise the change

You’ll need to authorise the email change so that we can verify that you did, in fact, initiate making this change. You’ll receive an authorisation link via either:

  • Push notification - if you have a trusted device

  • Or SMS - to the existing mobile number linked to your account

Clicking on the link will open an authorisation screen, where you can choose to approve or deny the change.

Once authorised, you will have successfully added a new email address to your Luno account. A verification email will then be sent to your newly-added email address. Click on the link in the email to verify your new email address. Once verified, follow these steps:

  1. Go back to Profile and scroll down to Settings

  2. Select Email from the options, and select your new email address

  3. Click on the three dots next to your new email address, and select Set as primary

Mission success! You’ve successfully updated your email address.


Tip:

Want to know how to update your other personal details? No problem! Find out how to update your mobile number here and how to update your password there.