Our latest security feature ensures you have greater control over your Luno send transactions.


We are rolling this feature out in stages to ensure we provide all customers with the highest level of security while maintaining an awesome customer experience.


How it works

When you sign in from a new device (see “What is a new device?” below), you will be required to authorise the first send transaction initiated from that new device.


You’ll receive a transaction authorisation link via SMS or push notification (only available on Android).


The link will take you to an authorisation screen, either in the mobile app (if installed) or web browser, where you can review the details before you Authorise or Deny the transaction.


FAQ

Which transactions require authorisation?

Only the first “send” transaction initiated from a new device (see “What is a new device?” below) will require transaction authorisation.


What is a “send” transaction?

These are transactions whereby you send digital currency to a mobile number, email address or digital currency address.


How will I know a transaction requires authorisation?

During a send transaction, you’ll be shown a screen asking you to click on the SMS or push notification to authorise the transaction.


What is a new device?

  1. New device > Web Browser

When you sign in to Luno from a New Web Browser, the web browser is considered to be a new device. You will be required to authorise the first send transaction from that new browser.


  1. New device > Mobile app

When you sign in to Luno from the Luno mobile app, the mobile app is considered to be a new device. You will be required to authorise the first send transaction from that mobile app.


  1. New device > Mobile sign-in

Every time you sign out of the mobile app and then sign back in, the mobile app is considered to be a new device even if you use the same mobile phone.


How will I receive the authorisation link?

You’ll either receive the authorisation link via SMS or push notification (currently only available on Android).


If you have the Luno app installed on an Android device and you’ve been signed in to your Luno account on the app for 7 days or longer, you will receive transaction authorisation links via push notification. In all other cases, you will receive transaction authorisation links via SMS.


What if I don’t receive the authorisation link?

For greater reliability, install the mobile app to authorise transactions via push notification instead of SMS (This feature is currently only available on the Android app.) The most reliable channel will be chosen for delivery of your authorisation link at the time of your transaction.


If you’re still on the “SMS sent” or “push notification sent” screen, wait a moment before resending the link via SMS. If you’re on the home screen click the resend button on the “Authorisation required” card to resend the link via SMS.


Is it possible to turn this feature off?

No. As this is a security feature it cannot be disabled.


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