Our SOFORT deposit method allows some of our European customers to deposit money directly to their Luno wallets without the need of a credit card.
Sign-in to the Luno app, select Wallets, then Deposit on your EUR wallet. When there, follow these steps:
From the selection choose Bank transfer with SOFORT
Enter the amount, according to your individual limits
Continue to our card payment partner Checkout.com to confirm the transaction
Enter your country and bank details in the fields provided
You’ll be redirected to your banking platform. Follow the instructions there to authorise your transaction
Finally, come back to Luno and hit Done
Just so you know
To be sure this all goes smoothly for you, please don’t make a manual transfer directly through SOFORT. Always follow the in-app flow highlighted above.
If Checkout makes a refund to you, you might see the account number from which the funds were refunded (Checkout's account number). If you try to use that account number the next time around when you make a deposit (instead following our in-app flow) the money actually lands up in Checkout's account, instead of your Luno wallet. Which causes unnecessary delays and frustration for you.
Using our in-app flow to make a deposit using SOFORT assigns a unique reference number to each deposit, which tells Checkout that it’s a Luno deposit. Smooth and frictionless.
Frequently asked questions
What is SOFORT?
SOFORT banking is a payment method that works a lot like a bank transfer, except that you only have to verify the payment. Details such as the amount and the beneficiary are already filled out for you, making it a simple and fast way to pay and helps to eliminate human error.
Which countries support SOFORT?
These are the European countries currently supported by SOFORT:
Is there a limit for deposits?
Yes. You can deposit up to EUR 2,000 per transaction over a 48-hour period, with a monthly card deposit limit of EUR 5,000. This is separate from your current account level limits, which include the monthly and lifetime deposit limits that will be applied regardless of this card deposit limit.
Are there any fees?
No. Right now, there are no fees associated with depositing money into your Luno wallet.
How long does it take to reflect?
Deposits made using SOFORT typically take around 24-48 hours to reflect in your Luno wallet. In rare instances, it could take up to 3 days.