Our SOFORT deposit method allows some of our European customers to deposit money directly to their Luno wallets without the need of a credit card. We have limited the number of people who have access to this feature during our roll-out phase to ensure we can provide an improved experience for all in the future.
Here’s how to make your deposit using SOFORT
Sign-in to the Luno app, tap Wallets and then tap Deposit on your EUR wallet. Then follow these steps:
1. From the selection choose Bank transfer with SOFORT
2. Enter the amount, according to your individual limits
3. Continue to our card payment partner Checkout.com to confirm the transaction
4. Enter your country and bank details in the fields provided
5. You’ll be redirected to your banking platform. Follow the instructions to authorise your transaction
6. Finally, come back to Luno and hit Done
Frequently asked questions
What is SOFORT?
SOFORT banking is a payment method that works a lot like a bank transfer, except you only have to verify the payment. Details such as the amount and the beneficiary are already filled out for you, making it a simple and fast way to pay that helps to eliminate human error.
Why can’t I use this feature?
We have limited the number of people who have access to this feature during our testing phase to ensure we can provide an improved experience for all in the future. This means that only a small selection of our European customers will have access to the SOFORT deposit method for now.
Which countries support SOFORT?
These are the European countries currently supported by SOFORT:
Is there a limit for deposits?
Yes. You can deposit up to EUR 1,000 per transaction over a 48-hour period, with a monthly card deposit limit of EUR 5,000. This is separate from your current account level limits, which include the monthly and lifetime deposit limits that will be applied regardless of this card deposit limit.
Are there any fees?
No. Right now there are no fees associated with depositing money into your Luno wallet.
How long does it take to reflect?
Deposits made using SOFORT typically take around 24-48 hours to reflect in your Luno wallet. Please note that in rare instances it could take up to 3 days.