We’re currently testing our iDEAL deposit method, which will allow some of our European customers, with a Dutch bank account, to deposit money directly to their Luno wallets without the need of a credit card. We have limited the number of people who have access to this feature during our testing phase to ensure we can provide an improved experience for all in the future.
Here’s how to make your bank transfer using iDEAL
Follow the usual deposit method by choosing Deposit money from the More menu on your home screen. Then:
Step 1 From the selection choose Bank transfer with iDEAL.
Step 2 Enter the amount, according to your individual limits.
Step 3 Continue to our card payment partner Checkout.com to confirm the transaction.
Step 4 Select your bank in the field provided (Issuer ID) and hit Submit.
Step 5 Wait to be redirected to your banking platform.
Step 6 Approve the transaction in your banking platform.
Step 7 Finally, go back to Luno and hit Done.
Frequently asked questions
What is iDEAL?
With iDEAL your online payments are reliable, secure and easy, because iDEAL has a collection of agreements between the banks and transaction processors. This means you can pay using your own online banking platform or mobile banking app.
Why can’t I use this feature?
We have limited the number of people who have access to this feature during our testing phase to ensure we can provide an improved experience for all in the future. This means that only a small selection of our European customers with Dutch bank accounts will have access to the iDEAL deposit method for now.
Which countries support iDEAL?
iDEAL is only available to customers with a bank account in the Netherlands.
Are there limits for these deposits?
Yes. You can deposit up to EUR 1,000 per transaction with a monthly card deposit limit of EUR 5,000. This is separate from your current account level limits, which include the monthly and lifetime deposit limits that will be applied regardless of this card deposit limit.
Are there any fees?
No. Right now there are no fees associated with depositing money into your Luno wallet.
How long does it take to reflect?
Deposits using iDEAL typically take around 5-10 minutes to reflect in your Luno wallet. Please note that in rare instances it could take up to 30 minutes.