We may ask you for proof of payment if your deposit has not been allocated. This may be for any number of reasons, though a likely cause could be a mistake in the deposit reference number. Without the correct reference, it becomes very hard for our finance team to track your specific deposit within the thousands they have to process daily. 

In order for us to track your deposit and fund it to the correct Luno wallet, you will have to upload a valid proof of payment from your bank. For your convenience, we’ve compiled a list of ways to get your proof of payment document according to the most popular banks in South Africa. 


Online banking

  1. Sign in to internet banking on your website browser

  2. From the Main menu, if you've added Luno as a beneficiary, go to:
    Payments > View beneficiaries > Main
    Or if you made a once-off payment to Luno go to:
    Payments > View once-off

  3. Select Luno from the drop-down menu and click View

  4. Select the checkbox for the relevant payment and download the proof of payment


Note:

Please always include your BX reference number into the Bill Account Number field when making a deposit (your Luno BX reference number is obtained from your Luno account when you make a deposit)


On the mobile app

  1. Sign in to your ABSA banking app

  2. Go to Manage beneficiaries

  3. Select the Luno beneficiary

  4. Select the relevant payment

  5. Send the proof of payment to your own personal email


Online banking

  1. Sign in to internet banking on your website browser

  2. Select Go to payments menu > Go to payment history

  3. Search for the payment to Luno then select View payment search results

  4. Select the relevant payment > Resend Notification

  5. Select via email, insert your email details to send email to yourself

  6. Select Send proof of payment to beneficiary

  7. A PDF of the proof of payment will be sent to you

On the mobile app 

  1. Sign in to your Capitec banking app

  2. Select Transact > Payments

  3. Go to and select your Luno Beneficiary

  4. Select Payment History

  5. Select the relevant payment

  6. Select Resend Notification > Via email

  7. Enter your own email > Notify


Online banking

  1. Sign in to internet banking on your website browser

  2. Select the Payments tab at the top of your screen

  3. Select Payments history (left of screen)

  4. Select Send proof of payment (also left of screen)

  5. Locate the relevant payment and click on the Recipient name to open

  6. Once open, you can click on the download button at the bottom of the screen to save the proof of payment to a location on your PC

On the mobile app

  1. Sign in to your FNB banking app

  2. Select Payments > History

  3. Select the relevant Luno payment

  4. Select Send Proof

  5. Enter your email address

  6. Click Send


Online banking

  1. Sign in to internet banking on your website browser

  2. From the Main menu go to Payments > Beneficiary Payment History

  3. Select appropriate values from Beneficiary list > Beneficiary to display payments to Luno

  4. Recent payments to Luno will be displayed

  5. Download this document and make sure it clearly shows the Beneficiary statement text

On the mobile app

  1. Sign in to your Nedbank banking app

  2. Select Pay  from the menu at the bottom

  3. On the next screen, Your recent payments will display at the bottom

  4. Select the Luno payment, and then Share proof of payment

  5. Select email when asked how you'd like to share it, and enter your email address


Online banking

  1. Sign in to internet banking on your website browser

  2. Select the Payments and transfers tab > Transaction history

  3. Select your search method to find your payment > View

  4. Locate the relevant payment

  5. Select the link under the Beneficiary name & reference column

  6. A new window will open showing your proof of payment

On the mobile app

Note:

The payment notification option on the app is only available when making the payment. Once the payment is done, you won't be able to go back and share the notification. You'll have to log into your Internet banking to download the proof of payment (see above).

Once you've downloaded your detailed proof of payment, please submit it here.


Online banking and mobile app

  1. Log in to internet banking on your website browser or on the mobile app

  2. Select Everyday Account

  3. Search for the Luno payment and then select it

  4. Lastly, select the option to send a payment notification via email