This article describes how you can quickly lock your Luno account against unauthorised use. Please note that while your account is locked you will not have access to it for seven days.
Locking your Luno account
If you suspect that someone gained unauthorised access to your Luno account (that you’ve been hacked or fallen victim to fraud), you can temporarily suspend your account by locking it. You will see a link in notification emails, from where you can lock your account:
Note that locking your account will disable the following features on the Luno website, the Luno mobile apps and via the Luno API:
Buying and selling digital currencies
Sending digital currencies
Depositing and withdrawing local currency
Trading on the Luno Exchange
Your account will be locked for a period of seven days. At the end of that period, full functionality will be restored automatically.
How to secure your account after you’ve locked it
If you have locked your account, you should immediately secure it.
Ensure that your email or social media accounts haven’t been compromised
Reset your Luno password and select a unique, strong password
Enable two-factor authentication
You can read more about Luno account security in the Security category
Unlocking your Luno account
For security reasons, your account will remain locked for a period of seven days after you’ve locked it. The Luno Community team won’t be able to unlock it, either. Kindly wait seven days and full account functionality will automatically be restored.