This article describes how you can quickly lock your Luno account against unauthorised use. Please note that while your account is locked you will not have access to it for seven days.

Locking your Luno account

If you suspect that someone gained unauthorised access to your Luno account (that you’ve been compromised or fallen victim to fraud), you can temporarily suspend your account by locking it. You will see a link in notification emails, from where you can lock your account:

Note that locking your account will disable the following features on the Luno website, the Luno mobile apps and via the Luno API:

  • Buying and selling cryptocurrencies

  • Sending cryptocurrencies

  • Depositing and withdrawing local currency

  • Trading on the Luno Exchange

Your account will be locked for a period of seven days. At the end of that period, full functionality will be restored automatically.

How to secure your account after you’ve locked it

If you have locked your account, you should immediately secure it. 

  1. Ensure that your email or social media accounts haven’t been compromised

  2. Reset your Luno password in the Security Centre and select a unique, strong password

  3. Enable two-factor authentication in the Security Centre here.

You can read more about Luno account security in the Security category

Unlocking your Luno account

For security reasons, your account will remain locked for a period of seven days after you’ve locked it. The Luno Community team won’t be able to unlock it, either. Kindly wait seven days and full account functionality will automatically be restored.

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I’ve lost access to my Luno account