When somebody sends you cryptocurrency to your Luno wallet, you’ll receive a notification from Luno. Incoming transactions will appear in your transaction list (found in Wallets from the Menu) but it requires three Blockchain confirmations before it is considered received. Only once the transaction has three confirmations, will you be able to send cryptocurrency to somebody else or sell it.
Incoming Ethereum transactions will require 30 confirmations. These confirmations usually happen faster than on the Bitcoin network. Once a transaction has enough confirmations, we’ll send you a notification and it will also appear in the appropriate wallet, ready to be saved, sold or spent.
How long do confirmations take?
Transactions must be confirmed via blockchain before they are considered valid. This takes time and is not within Luno’s control. Confirmation times vary and depend on the transaction fee paid by the sender. If the fee is high enough, Bitcoin transactions can obtain three confirmations in as little as 30 minutes. If the fee is low, it may take days for a transaction to be confirmed.
If your incoming cryptocurrency receive transaction is not being confirmed, we can only recommend being patient or approaching the sender and asking them to redo the transaction with a higher fee. More about that here.