In a word (actually, two) very fast. At Luno, our goal is to release 99% of crypto send transactions in less than a minute. You can send your crypto in any 24-hour period from Luno and your transaction will be processed in a few moments. Easy peasy.
When will my cryptocurrency arrive at its destination?
Cryptocurrency transactions must be confirmed on the blockchain before they are considered final. It takes time for the network to confirm the transaction and this is not within Luno’s control.
Confirmation times vary based on blockchain network congestion. It also depends on the transaction fee paid by the sender. If the fee is high enough, transactions can be processed in approximately 30 minutes. In unusual circumstances (a combination of high congestion and low fees), it may take much longer to be confirmed.
Luno adjusts transaction fees for our customers to ensure any cryptocurrency sent from a Luno wallet is prioritised by the network and confirmed quickly.
You can read more about that in our blog article on dynamic fees.
From time to time, due to high volumes, the blockchain may become congested. When this happens, your sends may take some time (up to a few hours) to reach its intended destination. This is unfortunately outside of our control.