At Luno, our goal is to release 99% of Bitcoin and Ethereum send transactions in less than a minute. You can send up to BTC 10 or ETH 20 in any 24 hour period from Luno and your transaction will be processed in seconds. This is a security measure.
If you send more than BTC 10 or ETH 20 per 24 hours, your send transaction will remain pending until we process it, according to the table below. If you have a pending transaction, you can cancel it before the cut-off times, below.
Pending send transactions are processed manually in batches several times a day, Monday to Friday, at the the times shown in the table below.
Send cut-off time (GMT)
Send release time (GMT)
John sends BTC 12 to a friend. Because his transaction is larger than BTC 10, it will be manually processed according to the time table above. The entire 12 Bitcoin will remaining pending until it is processed.
Tina sends BTC 6 to a friend. The BTC 6 is automatically sent within seconds. Immediately afterwards, Tina sends another BTC 8 to somebody else. Because BTC 6 + BTC 8 is more than BTC 10 (the limit in a 24 hour period), Tina’s second send transaction (BTC 8) will remain pending until it is processed.
If this happens during the weekend, Tina will have to wait at least 24 hours for her second transaction (BTC 8) to be processed.
When will my Bitcoin or Ethereum arrive at its destination?
Digital currency transactions must be confirmed on the blockchain before they are considered final. It takes time for the network to confirm the transaction and this is not within Luno’s control.
Confirmation times vary based on blockchain network congestion. It also depends on the transaction fee paid by the sender. If the fee is high enough, transactions can be processed in approximately 30 minutes. In unusual circumstances (a combination of high congestion and low fees), it may take much longer to be confirmed.
Luno adjusts transaction fees for our customers to ensure any Bitcoin or Ethereum sent from a Luno wallet is prioritised by the network and confirmed quickly. You can read more about that in our blog article on dynamic fees.