All of your Luno withdrawals are processed automatically. Withdrawal times depend on your bank and country.
For your currency, the withdrawal release schedule can be found below. You must request a withdrawal before the cut-off time in order for it to be processed at the release time.
Withdrawal cut-off time
Withdrawal release time
Withdrawals are processed each business day from Monday to Friday, excluding public holidays. Times indicated above are local times for each country.
When requesting a withdrawal
When requesting a local currency withdrawal from Luno, please ensure that your bank account details are up to date and correct. Please also ensure that the bank account you are requesting a withdrawal to is your own personal bank account. Here’s information on linking your bank account to Luno.
Withdrawals are processed according to the table shown above. We’ll send you an email notification when we’ve released your money. Please allow for normal bank transfer times before expecting the money in your bank account. This can take a number of days and is outside of our control.
Non-bank financial service provider (UK customers)
Transactions must be in your name
If you withdraw local currency from your Luno wallet into a non-bank service provider, (such as Revolut or TransferWise) as well as Building Societies (such as Nationwide), the withdrawal would be directed back to the non-bank service provider and not the customer’s account. This causes a delay as the withdrawal is stuck “as pending” with the service provider.
Non-bank financial service provider limits
Also, these service providers detect if you are receiving money from digital currency exchanges (like Luno) and may reduce your funding limits or even block the transaction. You would then have to contact the service provider to increase your limits or unblock (possibly reverse) the transaction.
What we’re doing
You will have to take the matter up with the respective non-bank service provider from which you made the initial deposit. Luno can provide a proof of payment to assist in this regard. To prevent withdrawal delays we advise customers to deposit from and withdraw their money back to a normal bank account instead. If a withdrawal is not reflecting correctly, please feel free to contact us.