When you make a deposit, it may take some time for your money to arrive with us. We will allocate your deposit as soon as it arrives and we’ll send you an email notification (or push notification if you use our app). The information below shows how long it takes to allocate deposits in your country.
Please note that bank deposits are not processed on weekends or public holidays. If you deposit using your saved credit or debit card, the money you deposited should reflect instantly.
Kindly ensure that your unique reference number, also known as a BX reference (or in some countries, your unique deposit amount) is 100% correct before you make a deposit. Include your BX reference number for bank transfers.
Please note that we do not accept deposits from third-parties, payments must be made in your own name which has been verified with Luno.
Currency | Deposit allocation time |
IDR | Up to 24 hours |
MYR | Up to 24 hours |
SGD | Up to 5 minutes |
NGN | Up to 24 hours |
ZAR | Up to 48 hours |
EUR | Up to 48 hours |
ZMW | Up to 48 hours |
Bitcoin | After 3 confirmations |
We’ll send you an email the moment your deposit arrives. If you need to reach out to our team to follow up on a deposit, you can submit your detailed proof of payment here.
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