You may be required to submit proof of identity documentation to upgrade your Luno wallet. You should submit a clear, colour photo or scan of one of the following documents, depending on your country. You can submit it after signing in on the Luno website or via the Android or iOS applications.

Below is a list of government-issued identity documents that we accept as proof of identity for citizens of the countries we operate in.


COUNTRY

ACCEPTED IDENTITY DOCUMENTS

Europe*

We require two documents to verify your identity.

  • A colour scan or photo of one of these documents:
    • National identity card (front and back)

    • National passport

    • Driving licence

  • A self-portrait photo (a clear, colour selfie)

Indonesia

  • Option 1: E-KTP (Electronic National identity card: E- Kartu Tanda Penduduk) or;

  • Option 2: KTP (expired) & Letter applying for E-KTP. (Photo, Official letterhead, stamped) or;

  • Option 3: KTP (expired) & Indonesian passport (valid)

  • A self-portrait photo (a clear, colour selfie)

Malaysia


  • Malaysian identity card (MyKad)

  • Malaysian driving licence

  • A self-portrait photo (a clear, colour selfie)

Nigeria


  • National identity card (front and back) + BVN

  • Valid Nigerian passport

  • Electronic identity card (MasterCard-integrated e-ID)

  • Nigerian driving licence

  • A self-portrait photo (a clear, colour selfie)

Singapore


  • National identity card (front and back)

  • Armed forces ID card

  • A self-portrait photo (a clear, colour selfie)

South Africa

  • National identity card

  • National identity book

  • Valid South African passport

  • A self-portrait photo (a clear, colour selfie)

Uganda

  • Valid Ugandan passport or National ID

  • A self-portrait photo (a clear, colour selfie)

Zambia
  • Valid Zambian passport

  • A self-portrait photo (a clear, colour selfie)

* European countries supported: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

Uploading your selfie

To ensure the safety of your Luno account, we may require additional proof of identity in the form of a self-portrait photo. Take an in-app selfie using Luno on Android or iOS, or upload an existing photo when you sign-in to Luno on your desktop or mobile web browser. Please ensure that the image is in colour and that your face is clearly visible in the photo. 


Related articles

Proof of residential address - accepted documents

Why do you need to verify my identity?

How do I verify my identity?