You may be required to submit proof of identity documentation to upgrade your Luno wallet. You should submit a clear, colour photo or scan of one of the following documents, depending on your country.


You can submit it after signing in on the Luno website or via the Android or iOS applications.

Below is a list of government-issued identity documents that we accept as proof of identity for citizens of the countries we operate in.


COUNTRY

ACCEPTED IDENTITY DOCUMENTS

Indonesia

  • Option 1: E-KTP (Electronic National identity card: E- Kartu Tanda Penduduk) or;

  • Option 2: KTP (expired) & Letter applying for E-KTP. (Photo, Official letterhead, stamped) or;

  • Option 3: KTP (Expired) & Indonesian passport (valid)

Malaysia

  • Malaysian identity card (MyKad)

  • Malaysian driving licence

  • A self-portrait photo (a clear, colour selfie)

Nigeria

  • National identity card (front and back)

  • Valid Nigerian passport

  • Electronic identity card (MasterCard-integrated e-ID)

  • National voter's card

  • Nigerian driving licence

  • BVN

Singapore

  • National identity card (front and back)

  • Armed forces ID card

South Africa

  • National identity card

  • National identity book

  • Valid South African passport

Europe*

We require two documents to verify your identity.


  • A colour scan or photo of one of these documents:

    • National identity card (front and back)

    • National passport

    • Driving licence

  • A self-portrait photo (a clear, colour selfie)

* European countries supported: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

Uploading your selfie

To ensure the safety of your Luno account, we may require additional proof of identity in the form of a self-portrait photo.


Take an in-app selfie using the Luno Android or iOS applications or upload your photo on the Luno website.


Ensure that the image is in colour and that your face is clearly visible in the photo. See our guidelines below.


Related articles

Proof of residential address - accepted documents

Why do you need to verify my identity?

How do I verify my identity?