You may be required to submit proof of identity documentation to upgrade your Luno wallet. You should submit a clear, colour photo or scan of one of the following documents, depending on your country. You can submit it after signing in on the Luno website or via the Android or iOS applications.

Below is a list of government-issued identity documents that we accept as proof of identity for citizens of the countries we operate in.


COUNTRY

ACCEPTED IDENTITY DOCUMENTS

Australia

We require two documents to verify your identity

  1. A colour photo of one of these documents:
    • Australian drivers license

    • Passport

  2. A self-portrait photo (a clear, colour selfie) no older than 24 hours

Europe*

We require two documents to verify your identity

  1. A colour photo or scan of one of these documents:
    • National identity card (front and back)

    • National passport

    • Driving licence

  2. A self-portrait photo (a clear, colour selfie) no older than 24 hours

Indonesia

We require two documents to verify your identity

  1. A colour photo or scan of one of these documents:
    • E-KTP (Electronic National identity card: E- Kartu Tanda Penduduk)

    • KTP (expired) & Letter applying for E-KTP (photo, official letterhead, stamped)

    • DKTP (expired) & Indonesian passport (valid)

  2. A self-portrait photo (a clear, colour selfie) no older than 24 hours

Malaysia

We require two documents to verify your identity

  1. A colour photo or scan of one of these documents:
    • Malaysian identity card (MyKad)

    • Malaysian driving licence

  2. A self-portrait photo (a clear, colour selfie) no older than 24 hours

Nigeria

We require two documents to verify your identity

  1. A colour photo or scan of one of these documents:
    • National identity card (front and back) + NIN

    • Electronic identity card (MasterCard-integrated e-ID)

    • Voter's Card (green) / Permanent Voter's Card

    • Nigerian driving licence

    • Valid Nigerian passport

  2. A self-portrait photo (a clear, colour selfie) no older than 24 hours

Singapore

We require two documents to verify your identity

  1. National identity card (front and back)
  2. A self-portrait photo (a clear, colour selfie) no older than 24 hours

South Africa

We require two documents to verify your identity

  1. A colour photo or scan of one of these documents:
    • National identity card

    • Driving licence

    • Valid South African passport

  2. A self-portrait photo (a clear, colour selfie) no older than 24 hours

Uganda

We require two documents to verify your identity

  1. Valid Ugandan passport or National ID
  2. A self-portrait photo (a clear, colour selfie) no older than 24 hours

Zambia

We require two documents to verify your identity

  1. A colour photo or scan of one of these documents:
    • Valid Zambian passport

    • Driving licence

  2. A self-portrait photo (a clear, colour selfie) no older than 24 hours


* Luno supports all European countries that are part of the Single European Payments Area (SEPA)


Note:

We don't accept temporary identity documents for Europe or any of our supported African countries.


Uploading your selfie

To ensure the safety of your Luno account, we may require additional proof of identity in the form of a self-portrait photo. Take an in-app selfie using Luno on Android or iOS, or upload an existing photo when you sign in to Luno on your desktop or mobile web browser, using a photo taken on the same day you submit. Please ensure that the image is in colour and that your face is clearly visible in the photo.