If you suspect that somebody else has accessed your Luno account, you can follow these steps to secure it.

Step 1 Lock your Luno account immediately

Locking your account ensures that no one can, send, buy, sell, deposit, withdraw or trade from your Luno account for a period of 7 days. Lock your account now!

Step 2 Sign in to your Luno account

Sign in to your Luno account and perform the following actions:

Can’t sign in to your account? Contact us by creating a ticket explaining why you can’t sign in and we'll get in touch to assist you further. Once you have submitted your ticket, continue with the next steps.

Step 3 Change your personal email password

If you’re using Gmail, you can follow this guide.

Step 4 Change your Facebook password

If you sign-in to Luno using Facebook it is important to ensure that your facebook account is secure. 

Step 5 Report any suspicious transactions

Report any suspicious transactions via the link in one of the payments emails you received from us (ensure that the email is from us and not a phishing attempt). You can review all of your transactions here.

Additional recommended steps

If you have completed the steps above, here are a few more recommended precautions you can take.


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