If you suspect that somebody else has accessed your Luno account, you can follow these steps to secure it.
Step 1 Lock your Luno account immediately
Locking your account ensures that no one can, send, buy, sell, deposit, withdraw or trade from your Luno account for a period of 7 days. Lock your account now!
Step 2 Sign in to your Luno account
Sign in to your Luno account and perform the following actions:
Change your password in the Security Centre
Deactivate any active devices you do not recognise, in the Security Centre
Deactivate any API keys you do not recognise, in the Security Centre
Can’t sign in to your account? Contact us by creating a ticket explaining why you can’t sign in and we'll get in touch to assist you further. Once you have submitted your ticket, continue with the next steps.
Step 3 Change your personal email password
If you’re using Gmail, you can follow this guide.
Step 4 Change your Facebook password
If you sign-in to Luno using Facebook it is important to ensure that your facebook account is secure.
Step 5 Report any suspicious transactions
Report any suspicious transactions via the link in one of the payments emails you received from us (ensure that the email is from us and not a phishing attempt). You can review all of your transactions here.
Additional recommended steps
If you have completed the steps above, here are a few more recommended precautions you can take.
Enable two-factor authentication (Highly recommended). Here’s how to do it
Disable the ability to send cryptocurrency from your Luno wallet
Read these tips on keeping your Luno account secure