Helping you keep your account secure is extremely important to us, so if you suspect that somebody else has accessed your Luno account, we’ve rounded up some steps that you can follow to secure it.
Step 1: Lock your Luno account immediately
Locking your account ensures that no one can send, buy, sell, deposit, withdraw or trade from your Luno account for a period of 7 days. Lock your account now!
Step 2: Sign in to your Luno account
Sign in to your Luno account and do the following:
Change your password in the Security Centre
Deactivate any active devices you don’t recognise in the Security Centre
Deactivate any API keys you don’t recognise in the Security Centre
Can’t sign in to your account? On the sign-in screen, select HAVING TROUBLE? for useful tips on how to recover your account.
Step 3: Secure your personal email
Change your email password
Remove or delete any automatic email forwarding that may be set up on your email account. You can turn off email forwarding in your inbox settings
Step 4: Change your Facebook password
If you sign in to Luno using Facebook, it’s important to make sure that your Facebook account is secure.
Step 5: Report any suspicious transactions
Report any suspicious transactions via the link in one of the payments emails you received from us (ensure that the email is from us and not a phishing attempt). You can review all of your transactions here.
Additional recommended steps
If you’ve completed the steps above, there are a few more recommended precautions you can take.