Helping you keep your account secure is extremely important to us, so if you suspect that somebody else has accessed your Luno account, we’ve rounded up some steps that you can follow to secure it.


Step 1: Lock your Luno account immediately

Locking your account ensures that no one can send, buy, sell, deposit, withdraw or trade from your Luno account for a period of 7 days. Lock your account now!


Step 2: Sign in to your Luno account

Sign in to your Luno account and do the following:

  1. Change your password in the Security Centre

  2. Deactivate any active devices you don’t recognise in the Security Centre

  3. Deactivate any API keys you don’t recognise in the Security Centre


Tip:

Can’t sign in to your account? On the sign-in screen, select HAVING TROUBLE? for useful tips on how to recover your account.


Step 3: Secure your personal email

  1. Change your email password

  2. Remove or delete any automatic email forwarding that may be set up on your email account. You can turn off email forwarding in your inbox settings

Tip:

Find out how to turn off email forwarding on Gmail here and Outlook there.


Step 4: Change your Facebook password

If you sign in to Luno using Facebook, it’s important to make sure that your Facebook account is secure.


Step 5: Report any suspicious transactions

Report any suspicious transactions via the link in one of the payments emails you received from us (ensure that the email is from us and not a phishing attempt). You can review all of your transactions here.

Report suspicious activity


Additional recommended steps

If you’ve completed the steps above, there are a few more recommended precautions you can take.

  1. Enable two-factor authentication (highly recommended). Here’s how

  2. Disable the ability to send cryptocurrency from your Luno wallet

  3. Familiarise yourself with these tips on how to keep your Luno account secure