If you are a citizen of our supported countries with a bank account in that country, it is simple to upgrade your Luno wallet and buy cryptocurrencies. Read more about this in our Help Centre article about verifying your identity. If you are a foreign resident in of one of our supported countries, you can still upgrade your Luno wallet.
To verify your identity, submit the documents applicable to the country in which you currently live. You can upgrade securely using Luno on Android, iOS or web, or by visiting and submitting your documents via the Settings page when you use Luno on your desktop or mobile web browser.
Proof of identity
We require two documents to verify your identity:
Proof of residency
Valid government-issued residence permit/visa, which should be one of the following types:
Proof of bank account and proof of residential address*
* This should be a recent bank statement or a stamped letter from your local bank (not older than three months), that clearly indicates:
Your full name
Your bank account number
Your residential address. If your bank statement does not show your residential address, you also need to submit a separate proof of residential address document.
We can only verify information when the name and passport number that you submitted to us are the same as the name and passport number used to open your local bank account.
If you opened your bank account with a different identity document from the one you submitted as proof of identity, please also submit the identity document you used to open the bank account.
Uploading your selfie
To ensure the safety of your Luno account, we may require additional proof of identity in the form of a self-portrait photo. Take an in-app selfie using Luno on Android or iOS, or upload an existing photo when you sign-in to Luno on your desktop or mobile web browser. Please ensure that the image is in colour and that your face is clearly visible in the photo.