Luno

Getting started 6

• How to buy cryptocurrency in four easy steps
• How do I deposit money?
• How do I buy or sell cryptocurrency?
• How do I withdraw money to my bank account?
• Sign up for a Luno wallet

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Personal accounts 6

• How do I verify my identity?
• I'm a foreign resident, not a local citizen, can I still open a Luno account?
• Nigeria - Why does Luno require my BVN / bank verification number?
• Proof of identity - accepted documents
• Proof of residential address - accepted documents

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Deposit money into my Luno wallet 11

• How do I add money to my Luno wallet?
• How long until my deposit shows in my Luno wallet?
• Making a Paystack deposit
• Making a PayU deposit
• Making an iDEAL deposit

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Regional updates 1

• Malaysia bank deposits and withdrawals

Withdraw money from my Luno wallet 4

• How do I link my bank account to Luno?
• How long until my withdrawal is processed?
• How do I withdraw money from my Luno wallet?
• Things you need to know about withdrawals

Fees 2

• What does it cost to use Luno? Does Luno charge any fees?
• Why is my transaction amount less when transferring in GBP?

Peer-to-peer transactions 1

• Using the Luno P2P Peer-to-Peer service

Price alerts 1

• How do I monitor the Bitcoin price at Luno? Price alerts.

Using instant buy / sell 1

• Instant buy or sell fees and limits

Using the exchange 5

• How does a limit order work and what are “maker” and “taker” orders?
• How does order matching work?
• How does the Luno Exchange work?
• The exchange interface explained
• What are the fees for trading on the Luno exchange?

Receiving cryptocurrency 2

• How do I receive Bitcoin or Ethereum?
• How long does it take to receive Bitcoin or Ethereum?

Sending cryptocurrency 4

• How do I send Bitcoin for free?
• How do I send Bitcoin or Ethereum?
• How long does it take to send cryptocurrency?
• Which cryptocurrencies are supported?

Using your Luno wallet 3

• How to add an Ethereum wallet
• What is a Bitcoin wallet address?
• What is Bitcoin Cash (BCH)? Do I have any? How do I use it?

Account recovery 1

• I've lost access to my Luno account. How do I recover my account?

Keeping my Luno account secure 6

• How do I keep my Luno account secure?
• How to lock your Luno account
• Protecting your money from scams and schemes
• Protecting yourself against phishing
• What should I do if my Luno account has been compromised?

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Two-factor authentication 4

• How to enable two-factor authentication
• I lost my phone or deleted my two-factor authentication app. How do I access my Luno account?
• What is two-factor authentication?
• Two-factor authentication is enabled and I can't sign in. What can I do?

Promotions 1

• How do invite and promotion codes work at Luno?

Seasonal promotions 3

• Frequently asked questions about our #Lunosaur competition
• Terms and Conditions for the Lunosaur competition
• Terms and Conditions for the Tech in Asia social media competition