Luno

Getting started 6

• How to buy cryptocurrency in four easy steps
• Sign up for a Luno wallet
• Verify my identity
• How do I deposit money?
• How do I buy or sell cryptocurrency?

See all 6 articles

Personal accounts 6

• Why do you need to verify my identity?
• How do I verify my identity?
• Proof of identity - accepted documents
• Proof of residential address - accepted documents
• I'm a foreign resident, not a local citizen, can I still open a Luno account?

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Deposit money into my Luno wallet 10

• How long until my deposit shows in my Luno wallet?
• How do I add money to my Luno wallet?
• Why is my deposit not reflecting? What do I do now?
• Things you need to know about deposits
• Proof of payment instructions for South African banks

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Withdraw money from my Luno wallet 4

• How do I withdraw money from my Luno wallet?
• How do I link my bank account to Luno?
• How long until my withdrawal is processed?
• Things you need to know about withdrawals

Regional updates 1

• Malaysia bank deposits and withdrawals

Using instant buy / sell 1

• Instant buy or sell fees and limits

Using the exchange 5

• How does the Luno Exchange work?
• The exchange interface explained
• How does a limit order work and what are “maker” and “taker” orders?
• What are the fees for trading on the Luno exchange?
• How does order matching work?

Fees 2

• What does it cost to use Luno? Does Luno charge any fees?
• Why is my transaction amount less when transferring in GBP?

Price alerts 1

• How do I monitor the Bitcoin price at Luno? Price alerts.

Peer-to-peer transactions 1

• Using the Luno P2P Peer-to-Peer service

Using your Luno wallet 3

• What is a Bitcoin wallet address?
• How to add an Ethereum wallet
• What is Bitcoin Cash (BCH)? Do I have any? How do I use it?

Sending cryptocurrency 3

• How do I send Bitcoin or Ethereum?
• How long does it take to send cryptocurrency?
• How do I send Bitcoin for free?

Receiving cryptocurrency 2

• How do I receive Bitcoin or Ethereum?
• How long does it take to receive Bitcoin or Ethereum?

Keeping my Luno account secure 4

• How do I keep my Luno account secure?
• What should I do if my Luno account has been compromised?
• How to lock your Luno account
• What is transaction authorisation and how does it work?

Two-factor authentication 4

• What is two-factor authentication?
• How to enable two-factor authentication
• Two-factor authentication is enabled and I can't sign in. What can I do?
• I lost my phone or deleted my two-factor authentication app. How do I access my Luno account?

Account recovery 1

• I've lost access to my Luno account. How do I recover my account?

Seasonal promotions 2

• Terms and Conditions for the Lunosaur competition
• Terms and Conditions for the Tech in Asia social media competition

Promotions 1

• How do invite and promotion codes work at Luno?