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Knowledge base
Getting started
The basics
8
How to buy cryptocurrency in four easy steps
How do I deposit money?
How do I buy or sell cryptocurrency with Luno?
How do I withdraw money from Luno to my bank account?
How do I sign up for a Luno wallet?
See all 8 articles
Profile
5
How do I update my email address?
How do I update my password?
How do I update my mobile number?
How do I toggle Exchange view on and off?
How do I close my account or delete my data?
Promotions
5
Promotions at Luno
Terms & Conditions for the Exclusive Luno Rewards Malaysia Programme
Terms and Conditions for the #LunoGiveaway
Terms and Conditions for the Exclusive Rewards by Luno Program
LTC/NGN PROMO Terms and Conditions
Identity verification
Personal accounts
8
How do I verify my identity with Luno?
Why does Luno need to verify my identity?
Proof of identity - accepted documents
Proof of residential address - accepted documents
I'm a foreign resident, not a local citizen. Can I still open a Luno account?
See all 8 articles
Deposits and withdrawals
Deposit money into my Luno wallet
5
Depositing money into your Luno wallet
How long until my deposit shows in my Luno wallet?
Things you need to know about deposits
What can I do if my deposit isn't reflecting in my wallet?
How to add money to your Luno wallet using your credit or debit card
Deposits in South Africa
4
How do I make an instant EFT with PayU in South Africa?
EFT deposit tips for South African customers
Proof of payment instructions for South African banks
We’ve changed our bank account from FNB to Standard Bank
Deposits in Nigeria
3
How do I make a deposit using instant transfer with Paystack in Nigeria?
How do I make a PayU deposit in Nigeria?
How do I make a Flutterwave deposit in Nigeria?
Deposits in Australia
2
How do I make a deposit with a Bank Transfer in Australia?
How do I make an instant deposit using PayID in Australia?
Deposits in Europe
0
Deposits in Indonesia
1
How do I make an instant bank transfer in Indonesia?
Deposits in Malaysia
4
How do I make a deposit in Malaysia?
How do I make a deposit using instant transfer with FPX in Malaysia?
Bank transfer deposit tips for Malaysian customers
Proof of payment instructions for Malaysian banks
Deposits in Singapore
1
How do I buy cryptocurrency using my Xfers wallet in Singapore?
Deposits in Uganda
1
How do I make a deposit in Uganda?
Deposits in the UK
0
Withdraw money from my Luno wallet
7
How do I link my bank account to Luno?
How do I withdraw money from my Luno wallet?
How long until my withdrawal is processed?
Things you need to know about withdrawals
Are there any withdrawal limits?
See all 7 articles
Using the wallet
Using your Luno wallet
4
How do I add a cryptocurrency wallet?
How do I add an Ethereum wallet?
What is a Bitcoin wallet address?
What are XRP tags?
Using your Luno Savings wallet
6
How do I get a BTC Savings wallet?
The Savings wallet interest explained
Who is your lending partner?
How do I transfer funds in and out of my Savings wallet?
The tax implications of earning interest on your crypto
See all 6 articles
Using instant buy / sell
5
What are the service charges and limits for buying cryptocurrency with Luno?
How do I set up repeat buys?
How do I instantly buy cryptocurrency in Europe?
How do I instantly buy cryptocurrency in Nigeria?
Why do I have maximum buy and/or deposit limits?
Sending cryptocurrency
6
How do I send Bitcoin for free?
How do I send cryptocurrency?
How long does it take to send cryptocurrency?
Which cryptocurrencies are supported?
I made a mistake sending cryptocurrency, what can I do?
See all 6 articles
Receiving cryptocurrency
3
How do I receive cryptocurrency to my Luno wallet?
How long does it take to receive cryptocurrency to my Luno wallet?
What is a confirmation and how many does Luno require?
Fees
2
What does it cost to use Luno?
Why am I being charged this fee when buying or selling?
Price alerts
1
How do I monitor the cryptocurrency price and set up price alerts?
Using the exchange
The basics
2
How does the Luno Exchange work?
The Luno Exchange interface explained
The details
9
What are the different order types, and how do they work?
What are Limit Orders and how do they work?
What is a Market Order and how does it work?
What is a Stop-limit Order and how does it work?
How does order matching on the Luno Exchange work?
See all 9 articles
Using Luno Express
The basics
0
The details
0
Security
Keeping my Luno account secure
9
How do I keep my Luno account secure?
How do I secure my Luno account if I suspect it’s been compromised?
I think my account has been compromised. What should I do?
How do I lock my Luno account?
How do I protect myself against phishing?
See all 9 articles
Two-factor authentication
3
How do I set up two-factor authentication?
I can't access my authentication app. What can I do?
My 6-digit authentication code isn't working. What can I do?
Keeping my money safe from scams
6
Staying safe from Telegram (and other social media) scams
Am I sending money to a scam?
I've lost money in a scam. What should I do?
What are trading scams?
What are dating and romance scams?
See all 6 articles
Account recovery
2
I've lost access to my Luno account. How do I recover my account?
How do I take a good selfie with ID and note?
Archive (staging)
Test articles
0
Archived articles
0